Welcome to the Fairsdevice FAQs page! Here, you'll find answers to some of the most common questions our customers have about our heating products and services. If you don't find the information you're looking for, please don't hesitate to contact us for further assistance.
About Our Products
Are your heaters energy-efficient?
Yes, energy efficiency is a priority for us. We offer a selection of heaters that are designed to provide maximum warmth without consuming excessive electricity. Look for our Energy Star-rated products for the best in energy savings.
Do you have heaters suitable for commercial use?
Sorry. We currently only offer residential customers products suitable for home environments.
Ordering and Shipping
How can I place an order?
Orders can be placed directly through our website. Simply add the desired products to your cart, proceed to checkout, and follow the prompts to complete your purchase. If you need assistance, our customer service team is available to help.
Do you ship outside the United States?
Currently, we only ship within the continental United States. Please stay tuned for updates as we expand our shipping options.
How long does it take to receive my order?
Shipping times vary based on your location and the shipping method selected at checkout. Typically, orders are processed within 1-2 business days; shipping may take an additional 1-8 business days.
Returns and Exchanges
What is your return policy?
We offer a 30-day return policy for items that are in new and unused condition. If you’re not satisfied with your purchase, please contact us to initiate a return or exchange. Note that some restrictions may apply, and return shipping costs are the responsibility of the customer.
Can I exchange a product if it's not the right fit for me?
Yes, we want you to be completely happy with your purchase. If you need to exchange an item for a different model or size, please reach out to our customer service team to arrange the exchange.
Safety and Usage
Are there any safety precautions I should take when using a heater?
Safety is paramount when operating any heating device. Always follow the manufacturer's instructions, keep flammable materials away from the heater, and never leave a heater unattended while in use. Additionally, ensure that your heater is placed on a stable, level surface and that any outdoor heaters are not used indoors.
Can I leave my heater on all night?
While some of our heaters are designed for extended use, we generally recommend not leaving heaters on while unattended or during sleep for safety reasons. Please consult your product's manual for specific guidance.
Customer Support
How can I contact customer service?
Our customer service team can be reached via email, phone, or through our website's contact form. Visit our Contact Us page for more details.
What are your customer service hours?
Our customer service is available Monday through Sunday from 10:00 to 17:00 (CST).
We hope this FAQs page has been helpful. Thank you for choosing Fairsdevice for your heating needs!